000 33078cam a2207189Ii 4500
001 161119
008 130725s20152015nyua b 001 0 eng
020 _a1259255298 (paperback)
020 _a9781259255298 (paperback)
040 _aDLC
_beng
_cDLC
_erda
049 _aTR-IsMEF
050 0 0 _aHD58.7
_b.D415 2015
100 1 _aDe Janasz, Suzanne C.,
_eauthor.
245 1 0 _aInterpersonal skills in organizations /
_cSuzanne C. De Janasz, Ph.D., IMD--Institute for Management Development, Karen O. Dowd, Ph.D., Simon Business School, University of Rochester, New York, Beth Z. Schneider, DBA.
250 _aFifth edition, International edition.
264 1 _aNew York, NY :
_bMcGraw-Hill Irwin,
_c[2015]
264 4 _a©2015
300 _axxi, 521 pages :
_billustrations ;
_c28 cm.
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
504 _aIncludes bibliographical references and index.
520 _aInterpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.
650 0 _aOrganizational behavior.
650 0 _aPsychology, Industrial.
650 0 _aInterpersonal relations.
700 1 _aDowd, Karen O.,
_eauthor.
700 1 _aSchneider, Beth Z.,
_eauthor.
900 _aMEF Üniversitesi Kütüphane katalog kayıtları RDA standartlarına uygun olarak üretilmektedir / MEF University Library Catalogue Records are Produced Compatible by RDA Rules
910 _aÇağlayan
942 _2lcc
_cBKS
970 0 1 _aPreface,
_pxiv.
970 0 1 _aAcknowledgments,
_pxx.
970 0 1 _aIntroduction,
_pxxi.
970 1 2 _tUnit 1 intrapersonal effectiveness: understanding yourself.
970 1 2 _tChapter 1 journey into self-awareness,
_p4.
970 1 2 _tWhat is self-awareness?,
_p5.
970 1 1 _tWhy is self-awareness important?,
_p6.
970 1 1 _tLack of self-awareness,
_p7.
970 1 2 _tStrategies for gaining self-awareness,
_p7.
970 1 1 _tSelf-analysis,
_p7.
970 1 1 _tBehavior,
_p7.
970 1 1 _tPersonality,
_p8.
970 1 1 _tSelf-monitoring,
_p10.
970 1 1 _tAttitudes,
_p10.
970 1 1 _tPerceptions,
_p11.
970 1 1 _tAttribution theory,
_p13.
970 1 1 _tOthers perceptions,
_p14.
970 1 1 _tSelf-disclosure,
_p15.
970 1 1 _tDiverse experiences,
_p15.
970 0 1 _aSummary,
_p15.
970 0 1 _aKey terms and concepts,
_p16.
970 0 1 _aDiscussion questions,
_p16.
970 0 1 _aEndnotes,
_p16.
970 1 1 _tExercise 1-A: journal writting,
_p18.
970 1 1 _tExercise 1-B: the big five locator questionnaire,
_p19.
970 1 1 _tExercise 1-C: self-monitoring questionnaire,
_p23.
970 1 1 _tExercise 1-D: selective perception,
_p24.
970 1 1 _tExercise 1-E: the social mirror,
_p25.
970 1 1 _tExercise 1-F: expanding self-awareness,
_p26.
970 1 1 _tExercise 1-G: interpersonal skills checklist,
_p27.
970 1 1 _tExercise 1-H: reflection/action plan,
_p28.
970 1 2 _tChapter 2 self-disclosure and trust,
_p29.
970 1 2 _tWhat is self-disclosure?,
_p30.
970 1 1 _tWhy is self-disclosure important?,
_p30.
970 1 1 _tStrategies for self-disclosure,
_p32.
970 1 1 _tConcerns about self-disclosure,
_p33.
970 1 1 _tThe role of self-disclosure in increasing self-awareness,
_p35.
970 1 2 _tWhat is trust?,
_p37.
970 1 1 _tWhy is trust important?,
_p37.
970 1 1 _tConcerns about building trust,
_p38.
970 1 1 _tStrategies for building trust,
_p38.
970 1 1 _tOrganizational trust-builders,
_p39.
970 1 1 _tA note of caution,
_p40.
970 0 1 _aSummary,
_p40.
970 0 1 _aKey terms and concepts,
_p41.
970 0 1 _aDiscussion questions,
_p41.
970 0 1 _aEndnotes,
_p41.
970 1 1 _tExercise 2-A: people hunt,
_p44.
970 1 1 _tExercise 2-B: icebreakers,
_p45.
970 1 1 _tExercise 2-C: fishbowl,
_p46.
970 1 1 _tExercise 2-D: Johari window questionnaire,
_p46.
970 1 1 _tExercise 2-E: circle of friends,
_p49.
970 1 1 _tExercise 2-F: trust-building activities,
_p51.
970 1 1 _tExercise 2-G: ideal cards: a self-disclosure activity,
_p51.
970 1 1 _tExercise 2-H: self-disclosure poker,
_p52.
970 1 1 _tExercise 2-I: disclosure and trust in action,
_p53.
970 1 1 _tExercise 2-J: reflection/action plan,
_p53.
970 1 2 _tChapter 3 establishing goals consistent with your values and ethics,
_p54.
970 1 2 _tWhat is goal setting?,
_p55.
970 1 1 _tWhy is goal setting important?,
_p55.
970 1 1 _tKey behaviors for effective goal setting,
_p56.
970 1 1 _tClarifiying values,
_p57.
970 1 1 _tWriting effective goals,
_p59.
970 1 1 _tOvercoming obstacles,
_p60.
970 1 2 _tWhat are ethics?,
_p61.
970 1 1 _tWhy are ethics important?,
_p61.
970 1 1 _tEthical strategies,
_p62.
970 1 1 _tIndividual ethics,
_p63.
970 1 1 _tKohlberg's moral maturity,
_p63.
970 1 1 _tOrganizational ethics,
_p64.
970 1 2 _tEthical decision making,
_p64.
970 1 1 _tBenefits of ethical decision making,
_p65.
970 1 1 _tEthical decision-making strategies,
_p65.
970 1 1 _tEthics-enhacing tools,
_p67.
970 0 1 _aSummary,
_p68.
970 0 1 _aKey terms and concepts,
_p68.
970 0 1 _aDiscussion questions,
_p68.
970 0 1 _aEndnotes,
_p68.
970 1 1 _tExercise 3-A: values inventory,
_p72.
970 1 1 _tExercise 3-B: "this is your life",
_p73.
970 1 1 _tExercise 3-C: your personal mission statement,
_p74.
970 1 1 _tExercise 3-D: personal goal setting,
_p75.
970 1 1 _tExercise 3-E: ethical stance,
_p76.
970 1 1 _tExercise 3-F: the gold watch,
_p77.
970 1 1 _tExercise 3-G: evaluating goals and ethics,
_p78.
970 1 1 _tExercise 3-H: company description,
_p79.
970 1 1 _tExercise 3-I: your retirement party,
_p80.
970 1 1 _tExercise 3-J: life goals,
_p81.
970 1 1 _tExercise 3-K: career assests,
_p82.
970 1 1 _tExercise 3-L: reflection/action plan,
_p83.
970 1 2 _tChapter 4 self-management,
_p84.
970 1 2 _tWhat is emotional intelligence?,
_p85.
970 1 1 _tBenefits of EQ,
_p85.
970 1 1 _tImproved workplace performance,
_p86.
970 1 1 _tStrategies for increasing EQ,
_p87.
970 1 2 _tWhat are time and stress management and why are they important?,
_p88.
970 1 1 _tTime management,
_p88.
970 1 1 _tStress management,
_p89.
970 1 2 _tStrategies for time and stress management,
_p90.
970 1 1 _tTime management strategies,
_p90.
970 1 1 _tStress management issues,
_p93.
970 1 2 _tType of stress,
_p93.
970 1 1 _tIndividual responses to stress,
_p94.
970 1 1 _tOrganizational responses to stress,
_p94.
970 1 1 _tStrategies for managing stress,
_p95.
970 1 2 _tOvercoming fear of failure,
_p98.
970 0 1 _aSummary,
_p99.
970 0 1 _aKey terms and concepts,
_p99.
970 0 1 _aDiscussion questions,
_p99.
970 0 1 _aEndnotes,
_p100.
970 1 1 _tExercise 4-A: emotional intelligence test,
_p102.
970 1 1 _tExercise 4-B: personal time management,
_p103.
970 1 1 _tExercise 4-C: life stress test,
_p105.
970 1 1 _tExercise 4-D: project/task/life planning,
_p106.
970 1 1 _tExercise 4-E: interviews with three business professionals (out-of-classroom activity),
_p108.
970 1 1 _tExercise 4-F: book review,
_p108.
970 1 1 _tExercise 4-G: action plan,
_p108.
970 1 1 _tExercise 4-H: reflection/action plan,
_p109.
970 1 2 _tUnit 2 interpersonal effectiveness: understanding and working with others.
970 1 2 _tChapter 5 understanding and working with diverse others,
_p112.
970 1 2 _tWhat is diversity?,
_p113.
970 1 2 _tWhy is diversity important?,
_p114.
970 1 2 _tIndividual diversity strategies,
_p115.
970 1 1 _tHow to gain awareness,
_p115.
970 1 1 _tReducing your prejudices and use of stereotypes,
_p116.
970 1 1 _tMinimizing miscommunication with diverse others,
_p116.
970 1 1 _tBuilding relationships with diverse others,
_p116.
970 1 2 _tOrganizational diversity strategies,
_p116.
970 1 2 _tBarriers to accepting diversity,
_p118.
970 1 2 _tGender differences,
_p118.
970 1 2 _tCross-cultural diversity,
_p120.
970 1 1 _tSemantics and connotations,
_p120.
970 1 1 _tSocial conventions,
_p120.
970 1 1 _tNonverbal communication,
_p120.
970 1 1 _tCross-cultural differences,
_p121.
970 1 2 _tStrategies for addressing cross-cultural issues,
_p121.
970 1 1 _tFor individuals,
_p122.
970 1 1 _tFor companies and organizations,
_p122.
970 1 2 _tManaging organizational diversity,
_p122.
970 1 1 _tSuccessful strategies for managing organizational diversity effectively,
_p122.
970 0 1 _aSummary,
_p123.
970 0 1 _aKey terms and concepts,
_p124.
970 0 1 _aDiscussion questions,
_p124.
970 0 1 _aEndnotes,
_p124.
970 1 1 _tExercise 5-A: personal stereotypes,
_p126.
970 1 1 _tExercise 5-B: personal biases and stereotupes in employee recruitment,
_p127.
970 1 1 _tExercise 5-C: cross-cultural communication simulation,
_p127.
970 1 1 _tExercise 5-D: diversity squares,
_p129.
970 1 1 _tExercise 5-E: gender stereotypes,
_p130.
970 1 1 _tExercise 5-F: diversity awareness,
_p131.
970 1 1 _tExercise 5-G: Dimensions of diversity,
_p132.
970 1 1 _tExercise 5-H: empowering others,
_p133.
970 1 1 _tExercise 5-I: reflection/action plan,
_p133.
970 1 2 _tChapter 6 listening and nonverbal communication,
_p134.
970 1 2 _tWhat is listening?,
_p135.
970 1 2 _tWhy is listening important?,
_p135.
970 1 2 _tBenefits of active listening,
_p136.
970 1 1 _tActive listening and organizations,
_p137.
970 1 2 _tBarriers to effective listening,
_p138.
970 1 2 _tCharacteristics of active listening,
_p140.
970 1 2 _tWhat is nonverbal communication?,
_p140.
970 1 2 _tWhy is nonverbal communication important?,
_p141.
970 1 1 _tBarriers to effective nonverbal communication,
_p143.
970 1 1 _tNonverbal communication strategies,
_p144.
970 0 1 _aSummary,
_p145.
970 0 1 _aKey terms and concepts,
_p145.
970 0 1 _aDiscussion questions,
_p145.
970 0 1 _aEndnotes,
_p145.
970 1 1 _tExercises 6-A: listening via the rumor mill,
_p146.
970 1 1 _tExercises 6-B: active listening,
_p146.
970 1 1 _tExercises 6-C: tools of active listening,
_p148.
970 1 1 _tExercises 6-D: improving nonverbal observation skills,
_p150.
970 1 1 _tExercises 6-E: nonverbal role-play,
_p150.
970 1 1 _tExercises 6-F: reflection/action plan,
_p151.
970 1 2 _tChapter 7 communicating effectively,
_p152.
970 1 2 _tWhat is communication?,
_p153.
970 1 2 _tWhy is communication important?,
_p153.
970 1 2 _tStrategies for effective communication,
_p153.
970 1 1 _tThe communication channel,
_p153.
970 1 1 _tEffective media selection,
_p154.
970 1 1 _tInformation richness and media selection,
_p158.
970 1 2 _tBarriers to effective communication,
_p159.
970 1 1 _tInformation overload,
_p159.
970 1 1 _tEmotions,
_p160.
970 1 1 _tTrust and credibility,
_p160.
970 1 1 _tTime,
_p161.
970 1 1 _tFiltering,
_p161.
970 1 1 _tMessage incongruency,
_p162.
970 1 2 _tAssertive communication,
_p162.
970 1 1 _tHow to communicate assertively,
_p163.
970 1 1 _tTaking responsibility and "I" messages,
_p163.
970 1 2 _tSending messages effectively,
_p164.
970 0 1 _aSummary,
_p165.
970 0 1 _aKey terms and concepts,
_p165.
970 0 1 _aDiscussion questions,
_p165.
970 0 1 _aEndnotes,
_p165.
970 1 1 _tExercise 7-A: completing the channel-two-way communication,
_p167.
970 1 1 _tExercise 7-B: the assertion inventory,
_p167.
970 1 1 _tExercise 7-C: communication styles,
_p169.
970 1 1 _tExercise 7-D: taking responsibility,
_p170.
970 1 1 _tExercise 7-E: aristotle,
_p171.
970 1 1 _tExercise 7-F: reflection/action plan,
_p172.
970 1 2 _tChapter 8 persuading individuals and audiences,
_p173.
970 1 2 _tWhat is persuasion?,
_p174.
970 1 2 _tWhy persuasion is important,
_p174.
970 1 2 _tOverview of theories of persuasion,
_p175.
970 1 2 _tThe persuasion process,
_p176.
970 1 1 _tUnderstand others' motivations and needs,
_p177.
970 1 1 _tEstablish credibility,
_p177.
970 1 1 _tFrame for common ground,
_p179.
970 1 1 _tEngage in joint problem solving,
_p180.
970 1 1 _tSupport preferred outcome with logic and reasoning,
_p180.
970 1 1 _tReinforce with an appeal to emotions and basic instincts,
_p181.
970 1 2 _tA word of caution,
_p182.
970 1 2 _tMaking effective presentations,
_p183.
970 0 1 _aSummary,
_p185.
970 0 1 _aKey terms and concepts,
_p186.
970 0 1 _aDiscussion questions,
_p186.
970 0 1 _aEndnotes,
_p186.
970 1 1 _tExercise 8-A: creating consonance out of dissonance,
_p188.
970 1 1 _tExercise 8-B: online assessment: what is your influence quotient?,
_p188.
970 1 1 _tExercise 8-C: debate persuasions,
_p189.
970 1 1 _tExercise 8-D: persuasive PSA,
_p189.
970 1 1 _tExercise 8-E: "I deserve a raise" role-play,
_p190.
970 1 1 _tExercise 8-F: back to the future,
_p190.
970 1 1 _tExercise 8-G: applying the six persuasion steps to your own situation,
_p191.
970 1 1 _tExercise 8-H: understanding the power of leveraging basic instincts,
_p192.
970 1 1 _tExercise 8-I: successful and unsuccessful influence: MEL Gibson, Jack Nicholson, and me,
_p192.
970 1 1 _tExercise 8-J: applying the ACE theory,
_p193.
970 1 1 _tExercise 8-K: reflection/action plan,
_p195.
970 1 2 _tUnit 3 understanding and working in teams.
970 1 2 _tChapter 9 negotiation,
_p198.
970 1 2 _tWhat is negotiation and why is it important?,
_p199.
970 1 1 _tWhy do we negotiate?,
_p199.
970 1 2 _tBenefits of honing negotiation skills,
_p200.
970 1 2 _tIntegrative and distributive bargaining strategies,
_p203.
970 1 2 _tFive stages of negotiating,
_p204.
970 1 2 _tStrategies for negotiating effectively,
_p209.
970 1 1 _tScripting,
_p209.
970 1 1 _tFraming,
_p210.
970 1 1 _tManaging,
_p211.
970 1 2 _tAdditional tips for effective negotiating,
_p214.
970 1 2 _tEmotions and defensiveness in negotiation,
_p215.
970 1 2 _tIntegrity and ethics in negotiation,
_p216.
970 1 2 _tSpecial situations in negotiations,
_p218.
970 1 1 _tThird-party negotiations,
_p218.
970 1 1 _tMultiparty and team-based negotiations,
_p219.
970 1 1 _tVirtual negotiations,
_p220.
970 1 1 _tGlobal negotiations,
_p221.
970 0 1 _aSummary,
_p223.
970 0 1 _aKey terms and concepts,
_p223.
970 0 1 _aDiscussion questions,
_p223.
970 0 1 _aEndnotes,
_p223.
970 1 1 _tExercises 9-A: a trip down memory lane,
_p227.
970 1 1 _tExercises 9-B: case study-keeping up appearances,
_p228.
970 1 1 _tExercises 9-C: thawing the salary freeze (video case),
_p228.
970 1 1 _tExercises 9-D: the car swap,
_p229.
970 1 1 _tExercises 9-H: negotiating a home purchase,
_p231.
970 1 1 _tExercises 9-I: going across the pond,
_p232.
970 1 1 _tExercises 9-J: the right team to work with,
_p233.
970 1 1 _tExercises 9-K: negotiating in the family business,
_p233.
970 1 1 _tExercises 9-L: reflection/action plan,
_p235.
970 1 2 _tChapter 10 building teams and work groups,
_p236.
970 1 2 _tWhat is teamwork?,
_p237.
970 1 1 _tTypes of teams,
_p238.
970 1 1 _tCross-functional teams,
_p238.
970 1 1 _tSelf-managed teams,
_p239.
970 1 1 _tTask force,
_p239.
970 1 1 _tProcess improvement teams,
_p239.
970 1 1 _tVirtual teams,
_p240.
970 1 2 _tWhy teams?,
_p240.
970 1 1 _tBenefits of teams,
_p240.
970 1 2 _tPotential limitations of teams,
_p243.
970 1 2 _tTeam developmental stages,
_p244.
970 1 1 _tStage one-forming,
_p244.
970 1 1 _tStage two-storming,
_p245.
970 1 1 _tStage three-norming,
_p246.
970 1 1 _tStage four-performing,
_p246.
970 1 1 _tStage five-adjourning,
_p246.
970 1 2 _tCharacteristics of high-performance teams,
_p247.
970 1 1 _tTips for effective teams,
_p249.
970 1 1 _tLessons learned from the trenches,
_p250.
970 0 1 _aSummary,
_p254.
970 0 1 _aKey terms and concepts,
_p254.
970 0 1 _aDiscussion questions,
_p254.
970 0 1 _aEndnotes,
_p254.
970 1 1 _tExercise 10-A: bridge building,
_p257.
970 1 1 _tExercise 10-B: the story: a team exercise,
_p257.
970 1 1 _tExercise 10-C: map it team competition,
_p258.
970 1 1 _tExercise 10-D: conflict in team projects: two case studies,
_p258.
970 1 1 _tExercise 10-E: preventing and resolving self-limiting behaviors on teams,
_p259.
970 1 1 _tExercise 10-F: case study on gaining appropriate membership on teams,
_p259.
970 1 1 _tExercise 10-G: websolutions,
_p260.
970 1 1 _tExercise 10-H: reflection/action plan,
_p263.
970 1 2 _tChapter 11 managing conflict,
_p264.
970 1 2 _tWhat is conflict?,
_p265.
970 1 2 _tWhy is conflict management important?,
_p266.
970 1 2 _tSources of interpersonal conflict,
_p268.
970 1 1 _tLimited resources,
_p268.
970 1 1 _tDifferences in gaols and objectives,
_p268.
970 1 1 _tMiscommunication,
_p269.
970 1 1 _tDiffering attitudes, values, and perceptions,
_p270.
970 1 1 _tStyle differences,
_p271.
970 1 2 _tConflict management strategies,
_p272.
970 1 2 _tOrganizational and interpersonal techniques for preventing conflict,
_p277.
970 1 2 _tOrganizational strategies/techniques,
_p277.
970 1 1 _tCreating/maintaining a culture of opennes,
_p277.
970 1 1 _tInvolving employees in decisions that affect them,
_p277.
970 1 1 _tEnsuring alignment of organizational systems,
_p278.
970 1 1 _tOffering team training and team building,
_p278.
970 1 1 _tProviding diversity training,
_p279.
970 1 1 _tOffering conflict management and negotiation training,
_p279.
970 1 1 _tCreating psychological safety,
_p280.
970 1 2 _tIndividual strategies/techniques,
_p280.
970 1 1 _tUsing effective communication,
_p280.
970 1 1 _tManaging others' expectations,
_p281.
970 1 1 _tFocusing on others first,
_p281.
970 1 1 _tPlanning for and having difficult conversations,
_p282.
970 0 1 _aSummary,
_p282.
970 0 1 _aKey terms and concepts,
_p282.
970 0 1 _aDiscussion questions,
_p283.
970 0 1 _aEndnotes,
_p283.
970 1 1 _tExercise 11-A: conflict assessment,
_p284.
970 1 1 _tExercise 11-B: conflict with consumers,
_p285.
970 1 1 _tExercise 11-C: conflict in the workplace: two case studies,
_p286.
970 1 1 _tExercise 11-D: declining sales: a role-play,
_p286.
970 1 1 _tExercise 11-E: humpty-dumpty's spaceship challenge,
_p286.
970 1 1 _tExercise 11-F: who is responsible? A conflict exercise,
_p287.
970 1 1 _tExercise 11-G: psychological safety,
_p288.
970 1 1 _tExercise 11-H: having difficulty conversations,
_p289.
970 1 1 _tExercise 11-I: reflection/action plan,
_p290.
970 1 2 _tChapter 12 achieving business results through effective meetings,
_p291.
970 1 2 _tThe importance and benefits of meetings,
_p292.
970 1 2 _tProblems with meetings,
_p293.
970 1 2 _tStrategies for effective meetings,
_p295.
970 1 2 _tBefore the meeting,
_p295.
970 1 1 _tClarify the purpose of the meeting,
_p295.
970 1 1 _tChoose the type of communication mechanism for the meeting,
_p296.
970 1 1 _tDecide who should participate in the meeting,
_p300.
970 1 1 _tDevelop a plan for the meeting,
_p301.
970 1 2 _tDuring the meeting,
_p302.
970 1 1 _tPay attention to process,
_p302.
970 1 2 _tAfter the meeting and between meetings,
_p305.
970 0 1 _aSummary,
_p308.
970 0 1 _aKey terms and concepts,
_p308.
970 0 1 _aDiscussion questions,
_p308.
970 0 1 _aEndnotes,
_p308.
970 1 1 _tExercise 12-A: committee meeting,
_p310.
970 1 1 _tExercise 12-B: why am i here?,
_p311.
970 1 1 _tExercise 12-C: planning a work team meeting,
_p311.
970 1 1 _tExercise 12-D: an agenda for a team meeting,
_p312.
970 1 1 _tExercise 12-E: case study: what about bob?,
_p312.
970 1 1 _tExercise 12-F: plan and have a meeting,
_p312.
970 1 1 _tExercise 12-G: reflection/action plan,
_p313.
970 1 2 _tChapter 13 facilitating team success,
_p314.
970 1 2 _tWhat is facilitation?,
_p315.
970 1 2 _tWhy is facilitation important?,
_p315.
970 1 2 _tWhat facilitators do,
_p316.
970 1 2 _tFacilitator skills and behaviors,
_p317.
970 1 2 _tKey facilitative preventions,
_p320.
970 1 2 _tKey facilitative interventions,
_p320.
970 1 2 _tIdentifying and dealing with "problem people",
_p326.
970 1 2 _tFacilitation tips,
_p328.
970 1 2 _tSome barriers or limitations to facilitation,
_p329.
970 0 1 _aSummary,
_p330.
970 0 1 _aKey terms and concepts,
_p330.
970 0 1 _aDiscussion questions,
_p330.
970 0 1 _aEndnotes,
_p330.
970 1 1 _tExercise 13-A: case study: dealing with team conflict,
_p331.
970 1 1 _tExercise 13-B: video case twelve angry men,
_p332.
970 1 1 _tExercise 13-C: alternative exercise for twelve angry men,
_p333.
970 1 1 _tExercise 13-D: intervention presentation,
_p334.
970 1 1 _tExercise 13-E: facilitation self-assessment,
_p334.
970 1 1 _tExercise 13-F: observing group process,
_p335.
970 1 1 _tExercise 13-G: reflection/action plan,
_p337.
970 1 2 _tChapter 14 making decisions and solving problems creatively,
_p338.
970 1 2 _tWhy is decision making important?,
_p339.
970 1 2 _tWhat is decision making?,
_p339.
970 1 2 _tA decision-making process,
_p340.
970 1 1 _tStep one-identify the core issues,
_p340.
970 1 1 _tStep two-determine a decision-making approach,
_p340.
970 1 1 _tStep three-generate options,
_p341.
970 1 1 _tStep four-research options,
_p341.
970 1 1 _tStep five-evaluate options,
_p341.
970 1 1 _tStep six-reach a decision,
_p343.
970 1 1 _tStep seven-implement and monitor the decision,
_p344.
970 1 2 _tWhat kind of decision maker are you?,
_p344.
970 1 2 _tColloborative decision making,
_p345.
970 1 2 _tWhat is problem solving?,
_p347.
970 1 2 _tWhy is problem solving important?,
_p348.
970 1 2 _tProblem-solving techniques,
_p348.
970 1 2 _tBrainstroming,
_p348.
970 1 1 _tUsing affinitzing to synthesize brainstormed ideas,
_p349.
970 1 2 _tBuilding consensus through multivoting,
_p350.
970 1 2 _tWhat is creativity and why is it important?,
_p351.
970 1 2 _tStrategies for increasing creativity in problem solving,
_p352.
970 1 2 _tSome methods for generating novel ideas,
_p352.
970 1 2 _tManagement's role in supporting and stimulating creativity,
_p354.
970 1 2 _tStrategies for increasing individual creativity,
_p356.
970 0 1 _aSummary,
_p357.
970 0 1 _aKey terms and concepts,
_p357.
970 0 1 _aDiscussion questions,
_p357.
970 0 1 _aEndnotes,
_p357.
970 1 1 _tExercise 14-A: decision-making matrix,
_p359.
970 1 1 _tExercise 14-B: weighted average decision making,
_p360.
970 1 1 _tExercise 14-C: brainstorming-a warm-up,
_p361.
970 1 1 _tExercise 14-D: collaborative problem solving,
_p361.
970 1 1 _tExercise 14-E: corporate crime-a problem-solving exercise,
_p362.
970 1 1 _tExercise 14-F: what's old is new,
_p362.
970 1 1 _tExercise 14-G: sensing creativity,
_p363.
970 1 1 _tExercise 14-H: reflection/action plan,
_p364.
970 1 2 _tUnit 4 leading individuals and groups.
970 1 2 _tChapter 15 effective and ethical use of power and influence,
_p368.
970 1 2 _tWhat is power and why is it important?,
_p369.
970 1 1 _tPosition or formal power,
_p369.
970 1 1 _tPerson or informal power,
_p370.
970 1 2 _tWhat is organizational politics and why is it important?,
_p371.
970 1 1 _tEngaging in organizational politics: considerations,
_p372.
970 1 1 _tAnalyzing yourself,
_p373.
970 1 1 _tReading others,
_p374.
970 1 1 _tAssessing the organization,
_p374.
970 1 1 _tChoosing wisely,
_p375.
970 1 1 _tManaging impressions,
_p376.
970 1 1 _tManaging information,
_p376.
970 1 2 _tEthical issues in organizational politics,
_p378.
970 1 2 _tKeeping organizational politics in check,
_p378.
970 0 1 _aSummary,
_p379.
970 0 1 _aKey terms and concepts,
_p379.
970 0 1 _aDiscussion questions,
_p380.
970 0 1 _aEndnotes,
_p380.
970 1 1 _tExercise 15-A: assessing your views of power,
_p382.
970 1 1 _tExercise 15-B: power and its consequences,
_p383.
970 1 1 _tExercise 15-C: recognizing effective and ineffective political behavior,
_p383.
970 1 1 _tExercise 15-D: politicking-what's my angle?,
_p384.
970 1 1 _tExercise 15-E: "powers" of observation,
_p385.
970 1 1 _tExercise 15-F: reflection/action plan,
_p385.
970 1 2 _tChapter 16 networking and mentoring,
_p387.
970 1 2 _tWhat is networking?,
_p389.
970 1 2 _tThe importance and uses of networking,
_p389.
970 1 1 _tNetworking within an organization,
_p389.
970 1 1 _tNetworking to find a job or change careers,
_p390.
970 1 1 _tOther uses of networking,
_p392.
970 1 2 _tDeveloping an appropriate mindset for networking,
_p392.
970 1 2 _tBarriers to networking,
_p393.
970 1 2 _tStrategeis for building an effective network,
_p394.
970 1 2 _tBefore, during and after a networking meeting,
_p396.
970 1 2 _tWhat is mentoring?,
_p397.
970 1 1 _tThe importance of mentoring,
_p398.
970 1 1 _tBenefits of mentoring,
_p399.
970 1 1 _tQualities of an effective mentor,
_p401.
970 1 2 _tTypes of mentoring relationships,
_p401.
970 1 1 _tFour stages of mentoring relationships,
_p403.
970 1 1 _tLimitations of mentoring,
_p404.
970 0 1 _aSummary,
_p406.
970 0 1 _aKey terms and concepts,
_p407.
970 0 1 _aDiscussion questions,
_p407.
970 0 1 _aEndnotes,
_p407.
970 1 1 _tExercise 16-A: your personal network,
_p411.
970 1 1 _tExercise 16-B: networking scorecard
_p412.
970 1 1 _tExercise 16-C: networking scenarios,
_p413.
970 1 1 _tExercise 16-D: it's a small world,
_p414.
970 1 1 _tExercise 16-E: the 30-second commercial,
_p414.
970 1 1 _tExercise 16-F: it's not what you know... it's who you know: a hands-on networking exercise,
_p415.
970 1 1 _tExercise 16-G: online mentoring,
_p415.
970 1 1 _tExercise 16-H: is Mr. Miyagi a good mentor?,
_p416.
970 1 1 _tExercise 16-I: how would you mentor Joab?,
_p417.
970 1 1 _tExercise 16-J: on becoming a master mentor,
_p418.
970 1 1 _tExercise 16-K: reflection/action plan,
_p419.
970 1 2 _tChapter 17 coaching and providing feedback for improved performance,
_p420.
970 1 2 _tWhat is coaching?,
_p421.
970 1 1 _tThe importance and benefits of coaching,
_p422.
970 1 2 _tSkills and characteristics of effective coaches,
_p423.
970 1 1 _tEffective coaching behaviors,
_p424.
970 1 1 _tCounseling,
_p426.
970 1 1 _tHelping others set goals,
_p427.
970 1 2 _tWhat is feedback?,
_p428.
970 1 2 _tWhy giving job feedback is so important in organizations,
_p429.
970 1 2 _tWhy feedback is important for individuals,
_p429.
970 1 2 _tSources of feedback,
_p430.
970 1 1 _tOthers,
_p430.
970 1 1 _tThe task itself,
_p431.
970 1 1 _tSelf,
_p431.
970 1 2 _tCharacteristics of effective feedback,
_p431.
970 1 1 _tSpecific,
_p432.
970 1 1 _tNonpersonal,
_p432.
970 1 1 _tWork related,
_p432.
970 1 1 _tDocumentable,
_p432.
970 1 1 _tDescriptive,
_p433.
970 1 1 _tNonprescriptive,
_p433.
970 1 1 _tTimely,
_p433.
970 1 1 _tFrequent,
_p433.
970 1 1 _tPurposeful,
_p433.
970 1 1 _tConstructive and balanced,
_p433.
970 1 1 _tIn the appropriate setting,
_p433.
970 1 1 _tInteractive,
_p433.
970 1 2 _tChallenges in providing feedback,
_p434.
970 1 2 _tTips for receiving feedback,
_p436.
970 1 2 _tTips for receiving feedback,
_p436.
970 1 2 _tAsking for feedback,
_p437.
970 0 1 _aSummary,
_p437.
970 0 1 _aKey terms and concepts,
_p437.
970 0 1 _aDiscussion questions,
_p438.
970 0 1 _aEndnotes,
_p438.
970 1 1 _tExercise 17-A: coaching clinic,
_p440.
970 1 1 _tExercise 17-B: i need a coach,
_p441.
970 1 1 _tExercise 17-C: coach me through it,
_p441.
970 1 1 _tExercise 17-D: helping others set goals-modeling exercise,
_p442.
970 1 1 _tExercise 17-E: giving positive feedback,
_p443.
970 1 1 _tExercise 17-F: peer feedback,
_p443.
970 1 1 _tExercise 17-G: practicing giving performance feedback,
_p451.
970 1 1 _tExercise 17-H: giving self-feedback,
_p452.
970 1 1 _tExercise 17-I: reflection/action plan,
_p453.
970 1 2 _tChapter 18 leading and empowering self and others,
_p454.
970 1 2 _tWhat is leadership?,
_p455.
970 1 1 _tCharacteristics of effective leaders,
_p456.
970 1 1 _tLeaders versus managers,
_p458.
970 1 1 _tSelf-leadership,
_p458.
970 1 2 _tWhat is empowerment important?,
_p460.
970 1 1 _tWhy is empowerment important?,
_p460.
970 1 1 _tBenefits of empowerment,
_p461.
970 1 1 _tDisadvantages or costs of empowerment,
_p463.
970 1 1 _tTo empowerment or not to empower?,
_p464.
970 1 1 _tImplementin empowerment,
_p466.
970 1 1 _tSelf-empowerment,
_p468.
970 1 2 _tEmpowerment through effective delegation,
_p469.
970 1 1 _tBenefits of delegation,
_p470.
970 1 1 _tChallenges in delegating,
_p470.
970 1 1 _tActivities included in delegation,
_p470.
970 1 1 _tA process for effective delegation,
_p471.
970 0 1 _aSummary,
_p472.
970 0 1 _aKey terms and concepts,
_p472.
970 0 1 _aDiscussion questions,
_p472.
970 0 1 _aEndnotes,
_p473.
970 1 1 _tExercise 18-A: do you know an effective leader?,
_p476.
970 1 1 _tExercise 18-B: what is your self-leadership quotient (SLQ),
_p477.
970 1 1 _tExercise 18-C: it's plane to me,
_p478.
970 1 1 _tExercise 18-D: case study: "am i the manager?",
_p478.
970 1 1 _tExercise 18-E: empowerment in-basket simulation and self-assessment,
_p479.
970 1 1 _tExercise 18-F: delegating tasks,
_p480.
970 1 1 _tExercise 18-G: in their own words,
_p481.
970 1 1 _tExercise 18-H: reflection/action plan,
_p481.
970 1 2 _tChapter 19 project management,
_p482.
970 1 2 _tWhat is project management?,
_p483.
970 1 1 _tWhy project management?,
_p483.
970 1 1 _tBenefits of project management,
_p484.
970 1 2 _tManaging the project,
_p486.
970 1 2 _tEight steps to managing projects,
_p487.
970 1 1 _tStep one-determine project objectives and scope,
_p488.
970 1 1 _tStep two-determine project participants and stakeholders,
_p489.
970 1 1 _tStep three-develop a time line or work plan,
_p490.
970 1 1 _tStep four-establish checkpoints and control mechanisms,
_p492.
970 1 1 _tStep five-identify and obtain necessary resources,
_p492.
970 1 1 _tStep six-determine how project results will be measured,
_p493.
970 1 1 _tStep seven-set up an ongoing communication system,
_p493.
970 1 1 _tStep eight-debrief and evaluate the process and results at project end,
_p494.
970 1 2 _tProject management tools,
_p495.
970 0 1 _aSummary,
_p497.
970 0 1 _aKey terms and concepts,
_p498.
970 0 1 _aDiscussion questions,
_p498.
970 0 1 _aEndnotes,
_p498.
970 1 1 _tExercise 19-A: fishing for a cause,
_p500.
970 1 1 _tExercise 19-B: team project worksheet,
_p501.
970 1 1 _tExercise 19-C: personal project time line,
_p503.
970 1 1 _tExercise 19-D: ace the project,
_p503.
970 1 1 _tExercise 19-E: R&D project planning,
_p504.
970 1 1 _tExercise 19-F: product recall,
_p504.
970 1 1 _tExercise 19-G: tools of project management,
_p505.
970 1 1 _tExercise 19-H: reflection/action plan,
_p505.
970 0 1 _aIndex,
_p507.
999 _c5622
_d5622
003 KOHA