000			22448cam a2205245Ii 4500
001			2209
008			150117s2008 mauab b 001 0 eng
020			_a0073195588q(hardback)
020			_a9780073195582 _q(hardback)
040			_aTR-IsMEF _beng _erda _cTR-IsMEF
041	0		_aeng
049			_aTR-IsMEF
050	0	0	_aHD30.2 _b.B35 2008
100	1		_aBaltzan, Paige, _eauthor.
245	1	0	_aBusiness driven information systems / _cPaige Baltzan, Daniels College of BUsiness, University of Denver, Amy Phillips, Daniels College of Business, University of Denver.
264	1		_aBoston : _bMcGraw-Hill/Irwin, _c2008.
264	4		_a©2008.
300			_axxix, 489 pages : _billustrations (some color), map ; _c29 cm. + _e2 CD-ROM (4 3/4 in.)
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
500			_a"McGraw-Hill higher education"--P. 4 of cover.
504			_aIncludes bibliographical references and index.
538			_aSystem requirements: Pentium II or higher with minimum 300 MHz processor; Windows 2000/ XP; 128 MB RAM; sound card and speakers or headphones; Internet Explorer 6.0; Adobe Acrobat 5.0 or higher; Windows Media Player 9 or higher
596			_a1
650		0	_aIndustrial management _xData processing
650		0	_aInformation technology _xManagement
700	1		_aPhillips, Amy _q(Amy L.), _eauthor.
900			_aMEF Üniversitesi Kütüphane katalog kayıtları RDA standartlarına uygun olarak üretilmektedir / MEF University Library Catalogue Records are Produced Compatible by RDA Rules
910			_aÇağlayan.
942			_2lcc _cBKS _01
970	1	2	_tChapter 1 information systems in business, _p1.
970	1	2	_tOpening case: apple-merging technology, business, and entertainment, _p2.
970	0	1	_aIntroduction, _p5.
970	1	2	_tSection 1.1 information systems in business, _p5.
970	1	2	_tInformation technology's role in business, _p5.
970	1	1	_tInformation technology's impact on business operations, _p5.
970	1	2	_tInformation technology basics, _p8.
970	1	1	_tInformation versus data, _p9.
970	1	1	_tIT resources, _p9.
970	1	1	_tIT cultures, _p9.
970	1	2	_tRoles and responsibilities in information technology, _p10.
970	1	1	_tThe gap between business personnel and IT personnel, _p12.
970	1	2	_tMeasuring information technology's success, _p13.
970	1	1	_tEfficiency and effectiveness metrics, _p13.
970	1	1	_tBenchmarking-baseline metrics, _p14.
970	1	1	_tThe interrelationship between efficiency and effectiveness IT metrics, _p14.
970	1	2	_tSection 1.2 business strategy, _p17.
970	1	2	_tBusiness strategy, _p17.
970	1	2	_tThe five forces model-evaluating business segments, _p17.
970	1	1	_tBuyer power, _p18.
970	1	1	_tSupplier power, _p18.
970	1	1	_tThereat of substitute products or services, _p19.
970	1	1	_tThereat of new entrants, _p19.
970	1	1	_tRivalry among existing competitors, _p20.
970	1	2	_tThe three generic strategies-creating a business focus, _p20.
970	1	2	_tValue chain analysis-targeting business processes, _p21.
970	1	1	_tValue creation, _p21.
970	0	1	_aKey terms, _p24.
970	1	2	_tCase study one: say "charge it" with your cell phone, _p25.
970	1	2	_tCase study two: innovative business managers, _p26.
970	1	2	_tCase study three: the world is fiat-Thomas Friedman, _p28.
970	1	2	_tMaking business decisions, _p29.
970	1	2	_tChapter 2: strategic decision making, _p31.
970	1	2	_tOpening case: revving up sales at Harley Davidson, _p32.
970	0	1	_aIntroduction, _p35.
970	1	2	_tSection 2.1 decision-making systems, _p35.
970	1	2	_tDecision making, _p36.
970	1	2	_tTransaction processing systems, _p36.
970	1	2	_tDecision support systems, _p38.
970	1	2	_tExecutive information systems, _p39.
970	1	1	_tDigital dashboards, _p40.
970	1	1	_tArtificial intelligence, _p43.
970	1	1	_tData mining, _p45.
970	1	2	_tSection 2.2 enterprise systems, _p46.
970	1	2	_tEnterprise systems, _p46.
970	1	2	_tSupply chain management, _p46.
970	1	2	_tCustomer relationship management, _p47.
970	1	1	_tCRM strategy, _p48.
970	1	2	_tBusiness process reengineering, _p49.
970	1	1	_tFinding opportunity using BPR, _p50.
970	1	1	_tPitfalls of BPR, _p52.
970	1	2	_tEnterprise resource planning, _p52.
970	1	1	_tERP software, _p52.
970	1	1	_tFinding the right ERP solution, _p53.
970	0	1	_aKey terms, _p54.
970	1	2	_tClosing case one: conslidating touchpoints for saab, _p50.
970	1	2	_tClosing case two: made-to-order businesses, _p56.
970	1	2	_tClosing case three: delta air lines plays catch-up, _p58.
970	1	2	_tMaking business decisions, _p60.
970	1	2	_tChapter 3 e-business, _p62.
970	1	2	_tOpenning case: Amazon.com-not your average bookstore, _p65.
970	0	1	_aIntroduction, _p65.
970	1	2	_tSection 3.1 business and the internet, _p65.
970	1	2	_tDisruptive tehcnology, _p65.
970	1	1	_tDisruptive versus sustainning technology, _p66.
970	1	1	_tThe internet-business disruption, _p67.
970	1	2	_tEvolution of the internet, _p67.
970	1	1	_tEvolution of the world wide web, _p69.
970	1	2	_tAccessing internet information, _p72.
970	1	1	_tIntranet, _p71.
970	1	1	_tExtranet, _p71.
970	1	1	_tPortal, _p71.
970	1	1	_tKiosk, _p72.
970	1	2	_tProviding internet information, _p72.
970	1	1	_tInternet service provider, _p72.
970	1	1	_tOnline service provider, _p74.
970	1	1	_tApplication service provider, _p74.
970	1	2	_tSection 3.2 e-business, _p75.
970	1	2	_tE-business basics, _p75.
970	1	2	_tE-business models, _p76.
970	1	1	_tBusiness-to-business (B2B), _p76.
970	1	1	_tBusiness-to-consumer (B2C), _p78.
970	1	1	_tConsumer-to-business (C2B), _p79.
970	1	1	_tConsumer-to-consumer (C2C), _p79.
970	1	2	_tOrganizational strategies for e-business, _p79.
970	1	1	_tMarketing/sales, _p80.
970	1	1	_tFinancial services, _p80.
970	1	1	_tPurchasing, _p82.
970	1	1	_tCustomer service, _p83.
970	1	1	_tIntermediaries, _p85.
970	1	2	_tMeasuring e-business success, _p85.
970	1	1	_tWeb site metrics, _p86.
970	1	2	_tE-business benefits and challenges, _p87.
970	1	2	_tNew trends in e-business, e-government, and m-commerce, _p91.
970	1	1	_tM-commerce, _p91.
970	0	1	_aKey terms, _p93.
970	1	2	_tCase study one: eBay-the ultimate e-business, _p94.
970	1	2	_tCase study two: direct groceries, _p97.
970	1	2	_tCase study three: how do you value friendster?, _p98.
970	1	2	_tMaking business decisions, _p99.
970	1	2	_tChapter 4 ethics and information security, _p101.
970	1	2	_tOpening case: sarbane-oxley: where information technology, finance, and ethics meet, _p102.
970	0	1	_aIntroduction, _p104.
970	1	2	_tSection 4.1 ethics, _p104.
970	1	2	_tEthics, _p104.
970	1	2	_tInformation ethics, _p105.
970	1	1	_tInformation has no ethics, _p106.
970	1	2	_tDeveloping information management policies, _p108.
970	1	1	_tEthical computer use policy, _p108.
970	1	1	_tInformation privacy policy, _p109.
970	1	1	_tAcceptable use policy, _p109.
970	1	1	_tE-mail privacy policy, _p109.
970	1	1	_tInternet use policy, _p111.
970	1	1	_tAnti-spam policy, _p112.
970	1	2	_tEthics in the workplace, _p113.
970	1	1	_tMonitoring technologies, _p113.
970	1	1	_tEmployee monitoring policies, _p114.
970	1	2	_tSection 4.2 information security, _p115.
970	1	2	_tProtecting intellectual assets, _p116.
970	1	2	_tThe first line of defense-people, _p117.
970	1	2	_tThe second line of defense-technology, _p121.
970	1	1	_tAuthentication and authorization, _p121.
970	1	1	_tPrevention and resistance, _p122.
970	1	1	_tContent filtering, _p123.
970	1	1	_tEncyrption, _p124.
970	1	1	_tFirewalls, _p124.
970	1	1	_tDetection and response, _p125.
970	0	1	_aKey terms, _p128.
970	1	2	_tClosing case one: banks banking on security, _p129.
970	1	2	_tClosing case two: hacker hunters, _p131.
970	1	2	_tClosing case three: thinking like the enemy, _p133.
970	1	2	_tMaking business decisions, _p134.
970	1	2	_tChapter 5 IT Architectures, _p136.
970	1	2	_tOpening case: electronic breaking points, _p137.
970	0	1	_aIntroduction, _p140.
970	1	2	_tSection 5.1 hardware and software basics, _p140.
970	1	2	_tHardware basics, _p140.
970	1	1	_tCentral processing unit, _p140.
970	1	1	_tPrimary storage, _p143.
970	1	1	_tSecondary storage, _p144.
970	1	1	_tInput devices, _p145.
970	1	1	_tOutput devices, _p147.
970	1	1	_tCommunication devices, _p148.
970	1	2	_tComputer categories, _p148.
970	1	2	_tSoftware basics, _p149.
970	1	1	_tSystem software, _p149.
970	1	1	_tApplication software, _p151.
970	1	2	_tSection 5.2 managing enterprise architectures, _p152.
970	1	2	_tEnterprise architectures, _p152.
970	1	2	_tInformation architecture, _p154.
970	1	1	_tBackup and recovery, _p155.
970	1	1	_tDisaster recovery, _p155.
970	1	1	_tInformation security, _p157.
970	1	2	_tInfrastructure architecture, _p158.
970	1	2	_tEnterprise architectures, _p152.
970	1	2	_tInformation architectyre, _p154.
970	1	1	_tFlexibility, _p158.
970	1	1	_tScalability, _p159.
970	1	1	_tReliability, _p159.
970	1	1	_tAvailability, _p159.
970	1	1	_tPerformance, _p160.
970	1	2	_tApplication architecture, _p160.
970	1	1	_tWeb services, _p160.
970	1	1	_tOpen systems, _p162.
970	0	1	_aKey terms, _p163.
970	1	2	_tClosing case one: Chicago tribune's server consolidation a success, _p164.
970	1	2	_tClosing case two: UPS in the computer repair business, _p166.
970	1	2	_tClosing case three: fear the penguin, _p167.
970	1	1	_tMaking business decisions, _p169.
970	1	2	_tChapter 6 databases and data warehouses, _p171.
970	1	2	_tOpening case: searching for revenue-google, _p172.
970	0	1	_aIntroduction, _p176.
970	1	2	_tSection 6.1 database fundamentals, _p176.
970	1	2	_tUnderstanding information, _p176.
970	1	1	_tInformation quality, _p177.
970	1	2	_tDatabase fundamentals, _p180.
970	1	2	_tDatabase advantages, _p180.
970	1	1	_tIncreased flexibility, _p181.
970	1	1	_tIncreased scalability and performance, _p181.
970	1	1	_tReduced redundancy, _p181.
970	1	1	_tIncreased integrity (quality), _p181.
970	1	1	_tIncreased security, _p182.
970	1	2	_tRelational database fundamentals, _p182.
970	1	1	_tEntities, entity classes, and attributes, _p183.
970	1	1	_tKeys and relationships, _p183.
970	1	2	_tDatabase management systems, _p183.
970	1	1	_tData definition component, _p185.
970	1	1	_tData manipulation component, _p186.
970	1	1	_tApplication generation and data administration components, _p188.
970	1	2	_tIntegrating data among multiple databases, _p189.
970	1	2	_tSection 6.2 data warehouse fundamentals, _p191.
970	1	2	_tAccessing organizational information, _p191.
970	1	2	_tHistory of data warehousing, _p191.
970	1	2	_tData warehouse fundamentals, _p192.
970	1	1	_tMultidimensional analysis, _p193.
970	1	1	_tInformation cleansing or scrubbing, _p194.
970	1	2	_tBusiness intelligence, _p196.
970	1	1	_tEnabling business intelligence, _p197.
970	1	2	_tData mining, _p197.
970	1	1	_tCluster analysis, _p198.
970	1	1	_tAssociation detection, _p199.
970	1	1	_tStatistical analysis, _p199.
970	0	1	_aKey terms, _p202.
970	1	2	_tClosing case one: fishing for quality, _p203.
970	1	2	_tClosing case two: mining the data warehouse, _p205.
970	1	2	_tClosing case three: Harrah's-gambling big on technology, _p207.
970	1	2	_tMaking business decisions, _p209.
970	1	2	_tChapter 7 networks, telecommunications, and wireless computing, _p212.
970	1	2	_tOpening case: the digital hospital, _p213.
970	0	1	_aIntroduction, _p215.
970	1	2	_tSection 7.1 networks and telecommunications, _p215.
970	1	2	_tNetwork basics, _p215.
970	1	2	_tArchitecture, _p215.
970	1	1	_tPeer-to-peer networks, _p215.
970	1	1	_tClient/server networks, _p217.
970	1	2	_tTopology, _p218.
970	1	2	_tProtocols, _p220.
970	1	1	_tEthernet, _p220.
970	1	1	_tTransmission control protocol/internet protocol, _p221.
970	1	2	_tMedia, _p223.
970	1	1	_tWire media, _p223.
970	1	1	_tWireless media, _p224.
970	1	2	_tE-business networks, _p225.
970	1	2	_tSection 7.2 wireless computing, _p226.
970	1	2	_tWireless fidelity, _p227.
970	1	1	_tThe value of timely information, _p227.
970	1	2	_tBusiness drivers for wireless technologies, _p228.
970	1	2	_tAdvantages of enterprise mobility, _p229.
970	1	1	_tBluetooth, _p230.
970	1	1	_tRadio frequency identification (RFID), _p231.
970	1	1	_tSatelite, _p232.
970	1	1	_tGlobal positioning system (GPS), _p233.
970	1	2	_tThe future of wireless, _p234.
970	0	1	_aKey terms, _p236.
970	1	2	_tClosing case one: tracking students, _p237.
970	1	2	_tClosing case two: UPS versus FedEx: head-to-head on wireless, _p238.
970	1	2	_tClosing case three: watching where you step-prada, _p240.
970	1	2	_tMaking business decisions, _p241.
970	1	2	_tChapter 8 supply chain management, _p243.
970	1	2	_tOpening case: Dell's famous supply chain, _p244.
970	0	1	_aIntroduction, _p246.
970	1	2	_tSection 8.1 supply chain fundamentals, _p246.
970	1	2	_tBasics of supply chain, _p246.
970	1	2	_tInformation technology's role in the supply chain, _p247.
970	1	1	_tVisibility, _p250.
970	1	1	_tConsumer behavior, _p250.
970	1	1	_tCompetition, _p250.
970	1	1	_tSpeed, _p251.
970	1	2	_tSupply chain management success factors, _p251.
970	1	1	_tMake the sale to suppliers, _p253.
970	1	1	_tWean employees off traditional business practices, _p253.
970	1	1	_tEnsure the SCM system supports the organizational goals, _p253.
970	1	1	_tDeploy in incremental phases and measure and communicate success, _p253.
970	1	1	_tCommunicate success, _p253.
970	1	1	_tBe future oriented, _p253.
970	1	2	_tSCM success stories, _p253.
970	1	2	_tSection 8.2 applying a supply chain design, _p255.
970	1	2	_tUsing information technology to drive the supply chain, _p255.
970	1	1	_tFacilties driver, _p255.
970	1	1	_tLocation, _p256.
970	1	1	_tCapacity, _p256.
970	1	1	_tOperational design, _p257.
970	1	2	_tInventory driver, _p257.
970	1	1	_tCycle information, _p257.
970	1	1	_tSafety information, _p257.
970	1	2	_tTransportation driver, _p259.
970	1	1	_tMethod of transportation, _p259.
970	1	1	_tPush versus pull information strategy, _p260.
970	1	2	_tApplying a supply chain design, _p261.
970	1	2	_tFuture supply chain trends, _p261.
970	0	1	_aKey terms, _p264.
970	1	2	_tClosing case one: BudNet, _p265.
970	1	2	_tClosing case two: listerine's journey, _p267.
970	1	2	_tClosing case three: the ritz-carlton--specializing in customers, _p298.
970	1	2	_tMaking business decisions, _p299.
970	1	2	_tChapter 10 enterprise resource planning and collaboration systems, _p301.
970	1	2	_tOpening case: campus ERP, _p302.
970	0	1	_aIntroduction, _p304.
970	1	2	_aSection 10.1 enterprise resource planning, _p304.
970	1	2	_tEnterprise resource planning, _p304.
970	1	2	_tCore and extended erp components, _p305.
970	1	2	_tCore ERP components, _p305.
970	1	1	_tAccounting and finance ERP components, _p305.
970	1	1	_tProduction and materials management ERP components, _p306.
970	1	1	_tHuman resources ERP components, _p307.
970	1	2	_tExtended ERP components, _p307.
970	1	1	_tBusiness intelligence components, _p308.
970	1	1	_tCustomer relationship management components, _p308.
970	1	1	_tSupply chain management components, _p308.
970	1	1	_tE-business components, _p308.
970	1	2	_tERP vendor overview, _p309.
970	1	1	_tERP software, _p311.
970	1	1	_tFinding the right ERP solution, _p311.
970	1	2	_tERP benefits and risks (cost), _p312.
970	1	2	_tThe connected corporation-integrating SCM, CRM, and ERP, _p312.
970	1	2	_tThe future of ERP, _p316.
970	1	1	_tInternet, _p317.
970	1	1	_tInterface, _p318.
970	1	1	_tWireless techology, _p318.
970	1	2	_tSection 10.2 collaboration systems, _p318.
970	1	2	_tTeams, partnerships, and alliances, _p318.
970	1	2	_tCollaboration systems, _p320.
970	1	2	_tKnowledge management, _p322.
970	1	1	_tKM in business, _p322.
970	1	2	_tKnowledge management systems, _p322.
970	1	1	_tExplicit and tacit knowledge, _p323.
970	1	1	_tKM Technologies, _p324.
970	1	1	_tKM and social networking, _p325.
970	1	2	_tContent management systems, _p325.
970	1	2	_tWorkflow management systems, _p326.
970	1	2	_tGroupware systems, _p328.
970	0	1	_aKey terms, _p331.
970	1	2	_tClosing case one: dreamworks animation collaboration, _p332.
970	1	2	_tClosing case two: improving highway safety through collaboration, _p334.
970	1	2	_tClosing case three: saving costs and costco, _p336.
970	1	2	_tMaking business decisions, _p337.
970	1	2	_tChapter 11 systems development, _p339.
970	1	2	_tOpening case: HP's software problems, _p340.
970	0	1	_aIntroduction, _p342.
970	1	2	_tSection 11.1 developing enterprise applications, _p342.
970	1	2	_tDeveloping software, _p342.
970	1	2	_tThe systems development life cycle (SDLC), _p343.
970	1	2	_tSoftware development methodologies, _p344.
970	1	1	_tWaterfall methodology, _p344.
970	1	1	_tRapid application development methodology (RAD), _p345.
970	1	1	_tExtreme programming methodology, _p346.
970	1	1	_tAgile methodology, _p347.
970	1	2	_tDeveloping succesful software, _p348.
970	1	1	_tSlash the budget, _p348.
970	1	1	_tIf it doesn't work, kill it, _p348.
970	1	1	_tKeep reguirements to a minimum, _p348.
970	1	1	_tTest and deliver frequently, _p348.
970	1	1	_tAssign non-IT executives to software projects, _p348.
970	1	1	_tSection 11.2 the systems development life cycle (SDLC), _p349.
970	1	2	_tSystems development life cycle, _p349.
970	1	2	_tPhase 1: planning, _p349.
970	1	1	_tIdentify and select the system for development, _p350.
970	1	1	_tAssess project feasibility, _p351.
970	1	1	_tDevelop the project plan, _p351.
970	1	2	_tPhase 2: analysis., _p352.
970	1	1	_tGather business reguirements, _p352.
970	1	1	_tCreate process diagrams, _p352.
970	1	1	_tPerform a buy versus build analysis, _p353.
970	1	2	_tPhase 3: design, _p354.
970	1	1	_tDesign the IT infrastructure, _p354.
970	1	1	_tDesign system models, _p354.
970	1	2	_tPhase 4: development, _p355.
970	1	1	_tDevelop the IT infrastructure, _p355.
970	1	1	_tDevelop the database and programs, _p356.
970	1	2	_tPhase 5: testing, _p357.
970	1	1	_tWrite in the test conditions, _p357.
970	1	1	_tPerform the system testing, _p358.
970	1	2	_tPhase 6: implementation, _p358.
970	1	1	_tWrite detailed user documentation, _p358.
970	1	1	_tDetermine implementation method, _p358.
970	1	1	_tProvide trainning for the system users, _p359.
970	1	2	_tPhase 7: maintenance, _p359.
970	1	1	_tBuild a help desk to support the system users, _p359.
970	1	1	_tPerform system maintenance, _p359.
970	1	1	_tProvide an environment to support system changes, _p360.
970	1	2	_tSoftware problems are business problems, _p360.
970	1	1	_tUnclear or missing business requirements, _p360.
970	1	1	_tSkipping SDLC phases, _p360.
970	1	1	_tFailure to manage project scope, _p361.
970	1	1	_tFailure to manage project plan, _p361.
970	1	1	_tChanging technology, _p361.
970	0	1	_aKey terms, _p363.
970	1	2	_tClosing case one: disaster at denver international airport, _p364.
970	1	2	_tClosing case two: reducing ambiguity in business reguirements, _p365.
970	1	2	_tClosing case three: gearing up at REI, _p367.
970	1	2	_tMaking business decisions, _p369.
970	1	2	_tChapter 12 project management and outsourcing, _p371.
970	1	2	_tOpening case: change at toyota, _p372.
970	0	1	_aIntroduction, _p375.
970	1	2	_tSection 12.1 project management, _p375.
970	1	2	_tProject management, _p375.
970	1	2	_tProject management fundamentals, _p377.
970	1	1	_tChoosing strategic projects, _p378.
970	1	1	_tSetting the project scope, _p379.
970	1	1	_tManaging resources and maintaining the project plan, _p380.
970	1	2	_tChange management fundamentals, _p381.
970	1	1	_tPreparing for change, _p383.
970	1	2	_tRisk management fundamentals, _p383.
970	1	1	_tMitigating risk, _p384.
970	1	1	_tSuccesful project management strategies, _p385.
970	1	2	_tSection 12.2 outsourcing, _p386.
970	1	2	_tOutsourcing, _p386.
970	1	2	_tThe outsourcing phenomenon, _p388.
970	1	1	_tOutsourcing benefits, _p389.
970	1	2	_tOutsourcing options, _p390.
970	1	2	_tOffshore outsourcing, _p390.
970	1	1	_tThe leaders, _p391.
970	1	1	_tThe up-and-conners, _p393.
970	1	1	_tThe rookies, _p395.
970	1	2	_tThe challenges of outsourcing, _p396.
970	1	2	_tFuture outsourcing trends, _p398.
970	0	1	_aKey terms, _p399.
970	1	2	_tClosing case one: staying on track-Toronto transit, _p400.
970	1	2	_tClosing case two: changing circuits and circuit city, _p401.
970	1	2	_tClosing case three: outsourcing brew, _p403.
970	1	2	_tMaking business decisions, _p404.
970	1	2	_tTechnology plug-in overview, _p406.
970	1	2	_tApply your knowledge, _p410.
970	0	1	_aNotes, _p450.
970	0	1	_aGlossary, _p457.
970	0	1	_aPhoto credits, _p471.
970	0	1	_aIndex, _p473.
999			_c11437 _d11437
003			KOHA