Managing organizational change : a multiple perspectives approach /
Ian Palmer, Richard Dunford, Gib Akin.
- Second edition / International edition.
- xii, 413 pages : illustrations ; 23 cm.
Includes bibliographical references and index.
Introduction : stories of change -- Images of managing change -- Why organizations change -- What changes in organizations -- Diagnosis for change -- Resistance to change -- Implementing change : organization development, appreciative inquiry, positive organizational scholarship, and sense-making approaches -- Implementing change : change management, contingency, and processual approaches -- Linking vision and change -- Strategies for communicating change -- Skills for communicating change -- Sustaining change.